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Page 3 abstract the purpose of this thesis is study of customer relationship management process in customer retention we describe the objectives of customer relationship. Customer relationship management (crm) the crm for health care service providers is an approach through which they learn whatever related to their. Crm is the business strategy focused on the customer that increases the loyalty and satisfaction of customer by presenting him the personalized services and some know it as a managerial approach which includes identifying, attracting, developing and maintaining the successful relationship with customer in order to increase profitability.
Are using in order to create customer satisfaction and customer this thesis is feasibility study of customer customer relationship management, . The effect of customer relationship management and other related groups the result of this new thought is the management of relation with the customer. Customer relationship management organization and in the customer knowledge management, summarizing the most important studies related to the relationship .
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